Hospitality Partners

Accessibility Concierge Services

Supporting Travelers—and the Places That Welcome Them

Bell Mobility Rentals' Accessibility Concierge Services go beyond equipment rental. We offer optional equipment orientation and accessibility support for both individual customers and hospitality partners, helping create a more informed and welcoming experience for guests with mobility needs.

For Individual Renters

Equipment & Safety Orientation

Need a little extra guidance with your rental? Optional one-on-one equipment orientations are available for customers, family members, and travel companions who would like additional support understanding their Bell Mobility Rentals equipment.

Depending on the service selected, orientations may include equipment setup, basic operation, folding or disassembly, charging, adjustments, general safety guidance, and time for equipment-related questions.

Individual orientations starting at $75.

For Hotels, Resorts & Hospitality Teams

Accessibility Readiness Orientation

Help your team feel better prepared when welcoming guests who use mobility equipment. Bell Mobility Rentals offers on-location educational sessions designed to familiarize hotel and resort staff with common mobility equipment and practical considerations when assisting guests who rent or travel with mobility devices.

Sessions may include:

  • Introduction to common mobility equipment
  • Basic wheelchair, transport chair, walker, rollator, and mobility scooter features
  • General equipment handling and storage considerations
  • Folding, disassembly, and charging basics
  • Considerations when receiving or storing rental equipment for guests
  • Guest communication and mobility-assistance considerations
  • Common accessibility challenges travelers may encounter
  • Bell Mobility Rentals rental, delivery, and pickup procedures
  • Questions and hands-on equipment familiarization

Sessions are educational and may be customized based on the needs of your property and team.

Hospitality staff sessions available by appointment. Group and property pricing available.

A Better Guest Experience Starts with Preparation

From helping an individual traveler become familiar with a rental scooter to helping a hotel team better understand mobility equipment, Bell Mobility Rentals' goal is the same: make mobility easier and help people stay independent, connected, and able to enjoy their journey.

Accessibility Readiness Orientations provide general equipment and accessibility education and do not constitute medical advice, clinical training, or professional accessibility certification.

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